Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 24 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Frequently Asked Questions

Are Alex & Co patterns tested by others?

Yes, I always have at least 3 other experienced crocheters or knitters test each of my patterns before publishing.

Sizing details

Sizing will always be described in each listing. If you need a specific size that's not available for one of my items you can message me or send me a convo. I will be glad to make one special just for you!

Custom and personalized orders

Custom orders are always available for each item. Just send me a convo if you want a custom order. Although processing times will vary depending on the item based on the time it will take for me to make it.

Care instructions

I always suggest washing these items by hand and laying flat to dry unless otherwise specified in the listing. Machine washing and drying tends to misshape yarn made items.

Where are these items made?

Items are made in a pet friendly, smoke free home.

Legal imprint